(Names changed, but otherwise verbatim copy of real letter. I swear.)
Sanjay Nemish Jhaveri.
14-A, Sleater Road, Jamal Mansion, Bombay-7 (INDIA).
Bombay Municipal Corporation,
By way of this letter I wish to bring to your notice the flagrant disregard of the Maintenance department of your Undertaking which directly function to the detriment of the travellers.
I had the misfortune to travel by bus No.375 (BMS 3175) on route No.130 this day. When I got myself seated on the left hand last but one seat on right flank of the upper deck, I had to immediately get up with immense pain because a pointed nail was functioning like a dagger, manifesting an attitude of scant respect of the Management towards the public. The nail had come out off the torn off portion of the back cushion and it was surprising that the bus was allowed to ply in such a condition. Apart from the physical pain, the dagger of your Undertaking has also caused inroads in the back of the pant which makes it useless for decent wearing purposes. It was a Khadi pant, purchased from the Khadi Emporium for Rs.10/- just two days before. I had brought all the above things to the notice of conductor no.13309 of the upper deck of the bus.
I would like you to do the following things:-
a) Tender an apology on behalf of the Undertaking.
b) To compensate me the cost of the pant.
failing which I shall be constrained to take further steps in the matter.
(signed) RY Pimpre